At Stark Assistant, we aim to provide high-quality services and customer satisfaction. This Refund Policy outlines our process for handling refund requests in compliance with UAE laws.
- Eligibility for Refunds
- Refund Process
- Non-Refundable Items
- Chargebacks
- Changes to Refund Policy
- Contact Us
Subscription Services: Refunds for subscription services are handled on a case-by-case basis. If you are not satisfied, please contact us within 14 days of purchase.
Technical Issues: If you experience technical issues that we cannot resolve, you may be eligible for a refund.
Contact Us: To request a refund, contact us at contact@starkassistant.com with your subscription details and the reason for the refund.
Review: We will review your request within a period of up to 30 business days, in line with UAE legal standards and international best practices, ensuring thorough consideration of each request.
Approval and Transfer: If your refund request is approved, the amount will be transferred to the bank account you provide, provided that the refund request was sent from the primary email associated with your Stark Assistant subscription. We may request additional information or details from you to securely complete the transfer.
Only the actual amount paid will be refunded, after deducting any non-refundable fees (if applicable) and taking into account the discounts applied to the service at the time of purchase.
Customized Services: Fees for customized services are non-refundable once the service has commenced.
Completed Services: We do not offer refunds for services that have been fully delivered and accepted.
Administrative fees: If a refund is requested without a defect in the product or service provided, a non-refundable administrative fee of $5 will be deducted per account per subscription month.
Initiating a chargeback without first contacting us may result in the suspension of your account. Please reach out to us for any disputes.
We may update this policy from time to time. Changes will be posted on our website and will apply to purchases made after the update.
For any questions or concerns regarding our refund policy, please contact us at contact@starkassistant.com.